While the past week-and-a-half have been extremely trying for EGAN Medical's ownership and all of its employees, we are pleased to report that while Hurricane Isaac left us soaked and without power, our facilities sustained no permanent damage from the storm, and we are now back at full capacity.
Unfortunately the same cannot be said for the homes of EGAN employees, some of whose homes took on considerable water as a result of Isaac's storm surge. Our hearts and prayers go out to those employees, and we eagerly (and patiently) await their arrival back at work.
In the meantime, we have managed to find temporary replacements for everyone whose homes were destroyed by Isaac's floodwaters, and we are pleased to report that EGAN Medical is now back at full operating capacity. Customers who had attempted to contact us during the downtime will be contacted by one of our representatives at some point today and tomorrow, and any customers who placed orders during the week disrupted by the Hurricane will be offered the option of receiving a refund instead of the scheduled shipment as a result of the prolonged downtime.
Eligible orders include those placed between Friday, August 24 and Thursday, August 30. Customers seeking a refund instead of a shipment due to the storm-related delays and who placed their orders between August 24 and August 30 are asked to make known their preference before the start of the work day Thursday, September 06. Emailed preference notifications received before 9:00 AM (central time) on September 06 will be honored provided they meet the specified eligibility criteria for the refund.
EGAN Medical would like to thank all of our customers for your patience, thoughts, prayers and understanding during this difficult time.
