Friday, September 21, 2012

Egan Medical Customer Reviews

EGAN MEDICAL: Here's What Our Customers Have to Say About Us

The following are a collection of reviews by real Egan Medical Equipment customers. The reviews were not solicited in any way, shape, manner or form, and it is our belief that this sampling represents a snapshot of what customers have come to expect when ordering medical equipment, supplies and supplements from Egan, and what those who've not yet had the good fortune of doing business with us can expect upon placing their first order with us.

5/31/2012 5/5 Stars! "I have a physically disabled child and have found the incontinence and medical equipment obtained from Egan Medical Equipment & Supply to be of the highest quality and very affordable.  Of special note is the reusable bed pads that we have found to last through several years of use and washing.  Another invaluable product is the ReadyBath Basics disposable cleansing cloths that we use when full bathing is not feasible." Martha H. (Folsom, LA)
9/13/2012 5/5 Stars! "I ordered the Prenatal Pack prenatal vitamins from Egan Medical and was very happy with the product. I was concerned when I opened the box and saw the huge jar and then I found that the vitamins come in individually wrapped dosages. So I can just throw a few packs in my bag and I'm good to travel! Shipping was prompt. Service was not an issue. Overall good experience, great product, and more importantly excellent deal! I would do business again. I actually just ordered a few more pregnancy items."  Melissa M. (Slidell, LA)

I ordered two wrist braces from Eagan Medical, and I will definitely be doing business with them again.

While the braces I ordered didn't fit properly - an issue that appears to be the fault of the manufacturer as they use the manufacturer's measurement chart - the customer service was outstanding. They exchanged both braces for two new ones one size bigger at no cost to me. They paid for the return shipment (emailed me the label so I just had to print tape it to the same box they arrived in), and they also paid to ship me the replacements.

I received a response to the email I sent inquiring about the possibility of an exchange exactly one hour and eight minutes after I had sent it, and that same day I received another email with a tracking number for the shipment of the two replacements. They shipped the replacements the same day I emailed to ask if I could exchange the ones I ordered initially. I received the package the very next day.

Even though the prices were only about average, I will definitely do business with them the next time I need medical products. They shipped me the replacements with no guarantee that I would even return the first ones they sent me. I theoretically could have kept all four of them even though I only paid for two. I asked about this and was told that their priority was to make sure I had the medical supplies I needed as soon as possible, and that they trusted that I would in fact return the original order.

I've never heard of a company doing that. Normally, the way exchanges work is that the company ships when they receive the merchandise that is being exchanged, usually inspecting it before shipping out the replacements. While it might not be the best business practice, the fact that they placed my needs ahead of their own made a lasting impression, and I don't mind paying $1.50-$2.00 more when the service is as good as this.

Aside from the outstanding customer service and speedy delivery, the box contained a bunch of stuff I didn't order but found useful nonetheless. This included a handful of Biofreeze (a topical pain reliever) samples, a nail file with their company logo, a sample bottle of Ecotrin heart aspirin and a company ink pen. Sure, I didn't really need any of it, but it's the little things that really mean the most in life, and this company really made a positive impression on me.

There's nothing I hate more than sitting on hold, being transferred from person to person, none of whom are able, much less willing to help; the goal apparently being to encourage the customer to give up by wasting an hour (or more) of their time before letting them speak to anyone with the authority to fix a problem. Eagan Medical's customer service was the exact opposite of what I've come to expect from my cable company and from big internet companies. Probably the best service I've ever encountered from an internet-based business.  Katie S.  (Gulfport, MS)

So, the bottom line is that the next time we truthfully and accurately claim to be vastly superior to the meager nuisances who call themselves competitors, don't just take our word for it. Instead, why not listen to (or read) the actual testimony of a small sampling of the tens of thousands of customers we've satisfied without one single bona fide complaint.