Tuesday, June 26, 2012

What Makes Egan Medical Equipment Superior to the Competition?

Egan Medical Equipment: We Don't Just Claim to Be the Best

Egan Medical strives to offer only the very best products at the very best prices. Our experienced staff of healthcare professionals with specialties ranging from registered nurses, to physical, occupational and respiratory therapists to certified diabetes educators to doctors and nurse practitioners help determine which brands and which products we carry based on quality and cost-effectiveness.

At Egan, our customers are never greeted by an automated machine. Someone knowledgeable about our products, policies and procedures answers and will always answer every single call without exception. Customers will not be subjected to waiting on hold for extended periods of time, and the overwhelming majority of calls get through directly on the first try. If you happen to call when all lines are busy, one of our representatives will call you back the moment a line opens up. We will NEVER force our customers to go through people who don't know what's going on and aren't authorized to make a decision even if they were knowledgeable when you call Egan with questions or for assistance.

Add to all of that the fact that our prices are among the most competitive in the industry and its easy to see why Egan Medical has become one of America's leading online retailers of home medical equipment products, medical supplies, supports, braces and nutritional supplements in just 14 months since the online division was launched (the main company has been in existence since 1988).

We genuinely are better than the competition in every way, shape, manner and form, and we'd like for you to give us an opportunity to prove it. We think you'll be pleasantly surprised at the extent to which you'll feel like you've stepped into a time machine and went back to the days when people were courteous and businesses treated their customers with utmost respect.

We're a family business, and we always have been and always will be. We are your neighbors, your friends, your family. We're regular people, and we just happen to know an awful lot about healthcare and medical equipment. Our products are as 21st century as it gets, but our customer service has remained in an era when people answered phones and customers were always right. As long as I run this company, and hopefully long after I'm gone, that is one thing that's not going to change.

Peter Egan Jr.
Egan Medical Executive Director

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